FAQs
What types of products does Family Milestone offer?
We offer personalized products that celebrate every family milestone, from engagement to the arrival of children or pets. Our selection includes personalized clothing, accessories, home decor and unique pet gifts, all designed to add a meaningful touch to your life. "Each item is carefully crafted to reflect your family's unique story."
How can I track my order?
Once your order has been processed and shipped, you will receive an email with a tracking number. You can use this number on our order tracking page to view the status and location of your package at any time.
How long does it take for my order to arrive?
- Shipping within the U.S.: Delivery time is 3 to 5 business days after your order has been processed and shipped.
- International Shipping: International orders may take between 7 to 15 business days to arrive, depending on your location.
What payment options are available?
We accept various forms of payment, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We may also offer installment payment options through services like Klarna or Afterpay, if available.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been processed, we may not be able to make changes.
What is the return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return unused products in their original packaging within 30 days of receiving them for a full refund. To initiate a return, please contact us.
Do you ship internationally?
Yes, we ship worldwide. Delivery times for international shipments vary between 7 to 15 business days, depending on the destination and local customs procedures.
What should I do if I receive a defective or incorrect product?
If you receive a defective or incorrect product, please contact us immediately. We will resolve the issue by replacing the item or issuing a full refund.
How can I contact customer service?
If you have any questions or need assistance with your order, you can reach us anytime. Our customer service team is here to help you.